Recent bus hijacking raises concerns; operator-assaults down, says Metro
3:19
wusa9.com
Recent bus hijacking raises concerns; operator-assaults down, says Metro
WASHINGTON (WUSA9) --Metrobus operator-assaults are down compared to this time last year, according to an official with the transit agency. The 30 percent decline is attributed to greater cooperation between those close to or apart of the trans...
May 5, 2016
Bus Operator Training
2.8K views · 50 reactions | "Customer service is everything," says MTA bus operator trainer/instructor Harry Respass. While safety is always the first priority he teaches to his bus operator trainees, he says his overall goal is to get them to make customers feel like they are valued, treated well and welcomed back with every trip they take. | Maryland Transit Administration | Facebook
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2.8K views · 50 reactions | "Customer service is everything," says MTA bus operator trainer/instructor Harry Respass. While safety is always the first priority he teaches to his bus operator trainees, he says his overall goal is to get them to make customers feel like they are valued, treated well and welcomed back with every trip they take. | Maryland Transit Administration | Facebook
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