How CS reduces churn risk with automated plays
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YouTubeSalesloft
How CS reduces churn risk with automated plays
One of the biggest risks with NPS is letting bad scores slip through the cracks. Salesloft Customer Success Manager Sara Waldman explains how her team uses automated Plays to ensure no detractor is ignored. By mapping Salesforce fields, the system instantly triggers a task for the CSM the moment an NPS score drops. Using GenAI, the system even ...
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