Customer Service Vs Customer Experience
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YouTubeVusi Thembekwayo
Customer Service Vs Customer Experience
In the dynamic landscape of business, the distinction between customer service and customer experience is more than just semantic—it’s a fundamental shift in mindset and approach that reflects the evolving expectations of today’s consumers. While customer service traditionally refers to a specific department tasked with addressing ...
62.5K viewsMay 27, 2024
Customer Care Skills
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The Alpha Mindset on Instagram: "Loyal customers are worth more than one-time sales. In this scene from And Just Like That, a bakery owner only allows her loyal customers to make Thanksgiving pie pre-orders. While new customers are frustrated, the decision keeps her most consistent supporters happy. She knows these are the people who kept her business alive during the lockdown, and by rewarding their loyalty, she ensures they’ll continue to come back. In business, it’s not always about pleasing
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