Most CX programs today operate like a doctor who runs a full panel of tests…walks back into the room, and proudly announces:“Good news, your fever is 2 degrees higher than before.”Cool.Thanks… | Unf*cking Your CX
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Most CX programs today operate like a doctor who runs a full panel of tests…walks back into the room, and proudly announces:“Good news, your fever is 2 degrees higher than
Most CX programs today operate like a doctor who runs a full panel of tests…walks back into the room, and proudly announces:“Good news, your fever is 2 degrees higher than before.”Cool.Thanks bruh...But… now what?This is EXACTLY what NPS, CSAT, CES, and every shiny “new score” has turned into:1/ A diagnosis with no treatment plan.2 ...
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