As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Give me a name of one of your biggest customers highlights the Dec. 16 debate between Optum CEO Patrick Conway and Mark Cuban on ...

Clear, reliable audio is no longer optional, say Genevieve Juillard, CEO of IDC, and Chris Schyvinck, president and CEO at ...

Before you set goals for 2026, step back and ask deeper questions about identity, seasons, and trade-offs that shape a ...

A handbook found during a police raid on a compound used by a cyberfraud gang in the Philippines offers detailed instructions ...

ChatGPT and Claude are two of the biggest AI chatbots around. But which is best when it comes to handling emails?

A diverse and steadily growing group of innovators—from architecture and education to law and venture building—are immersed ...

The Trump DOJ prosecution of Wisconsin Judge Hannah Dugan for courtroom conduct is lawfare—and a dangerous assault on judicial independence.

A Reuters investigation examines its tactics, including efforts to make scam ads “not findable” when authorities search for ...

AI's capabilities far exceed how the technology is being used in mortgage, but an all-in strategy will quickly put companies ...

Dan Connell , Kevin McPartland , Stephen Bruel , Audrey Costabile , David Easthope , Jesse Forster, Kevin Trimble, Nitin ...

Start the year without a bang: as two in five of the UK population suffer from harmful levels of noise, the search for ...