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The Zendesk ownership saga took several new turns this week, with an external investor, Jana Partners, agitating against the company, a review of its strategic options coming to a close, and the ...

Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer system of ...

The SaaS company is being acquired for $10.2 billion. The software-as-a-service company was up by 29% as of 9:44 a.m. ET. Zendesk said in a press release Friday morning that it had entered into a ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. This article is more than 4 years old. Zendesk shared its Q4 and ...

Customer support ticketing platform Zendesk disclosed today a security breach dating back to November 2016. In a message posted on its website, the company said that a hacker accessed the personal ...

Zendesk pricing plans start at just $19 per user, per month for the Support and Sell platforms, which are aimed at providing sales and customer service functionality functionality. On top of that, ...

TechRadar Pro was live in Las Vegas for Zendesk's annual convention, where we heared from company execs and global influencers about how AI is set revolutionize customer service and sales. On the ...

Zendesk Inc., a major provider of customer service and sales software, will be acquired by an investor consortium for $10.2 billion. Zendesk announced the acquisition this morning. The investor ...

Easy-to-use tools and customer feedback helped Zendesk hit $1 billion in annual revenue in 2020. Now it's looking to triple that revenue in the next five years. Execs explained how using simplicity to ...

It has come to light that the Zendesk software-as-a-service (SaaS) company for customer relationship management (CRM) was compromised in October, exposing client account data to a threat actor, ...