IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

Zendesk Support is an advanced helpdesk solution with some amazing features, but the user interface is a bit complex for small-scale organizations. There's no free plan or trial available, but a ...

Customer support software company Freshdesk took the plunge into the freemium space on Monday, launching its "forever free" Sprout plan, geared towards serving growing startups with overflowing email ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

With startups, we're talking about rough, unfinished products being unleashed into the hands of critical strangers -- the type that don't mind sending scathing emails every now and then. Support ...

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and ...

Your customer support software prevents incoming questions from being missed by converting them into easy-to-manage tickets. When a new ticket is made, it can be tagged, sorted, and sent to the right ...