Have you ever found yourself wishing for a chatbot that could do more than just answer basic questions—a tool that could seamlessly integrate with your existing business or personal systems, automate ...

A trio of artificial intelligence engineers who previously led projects at Google LLC, Meta Platforms Inc. and Samsung Electronics Co. Ltd. say they have raised $10 million for a new startup that aims ...

In the fast-paced digital world, businesses and individuals are incessantly searching for innovative methods to communicate effectively. As WhatsApp continues to dominate the messaging landscape with ...

Meta Platforms Inc. is working on more proactive chatbots that can send friendly yet unsolicited follow-up messages to users on Facebook, WhatsApp and Instagram, without being prompted to do so first.

Nobody likes chatbots, and I get why. They tend to be clunky, slow, and worst of all, unhelpful. That probably explains why more people would rather wait on hold to talk to a human agent than get ...