John Ellis is the President and Head of Product for Codethink, a world-class provider of critical, high-performance software projects. Open-source software is publicly available software developed and ...

Personal knowledge-based software can store information permanently and make it accessible at any time you need. You can easily search, browse, and access documents, images, and other files from one ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Open-source software powers the majority of today’s businesses. An estimated 70% to 90% of ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

When starting up, many organisations assume they need to invest in expensive software packages as a platform for their services. However, open source software may provide a cost-effective alternative.