COVID has been a boon for remote work and technologies that support it. Zoom, for instance, has more than doubled its stock price. But when it comes to enabling data analysts and data scientists to ...

DUBAI, United Arab Emirates--(BUSINESS WIRE)--Calabrio, a longstanding leader in Workforce Management (WFM) solutions in the Middle East, marks a significant milestone in its commitment to the region ...

London-based startup Embeddable, whose software makes it easy to embed interactive, customer-facing analytics within any application, said today has closed on a €6 million ($6.28 million) seed funding ...

Grand View Research values the current contact center interaction analytics market at $1.2 billion; fellow research firm MarketsandMarkets puts it closer to $1.8 billion today and expects it to top $2 ...

The solution will reinvent omni-channel customer service, enabling organizations to expand the use of analytics across every interaction channel and create a data-driven customer service culture ...

San Francisco, CA October 24, 2025 –(PR.com)– ZipWik today launched its beta document sharing platform that converts business documents into interactive links shareable across 22+ platforms including ...

Interaction analytics can support this effort to a considerable degree. One benefit is to parse customer calls and written communications for prohibited language (profanity and other objectionable ...