Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

DALLAS--(BUSINESS WIRE)--Ryan, a leading global tax services and software provider, has been awarded the 2021 International Service Excellence Award for Customer Service Project of the Year - Customer ...

At this year's Inspire conference in July, Microsoft unveiled a new Dynamics 365 Customer Voice service, while also making Connected Store available in preview and updating Fraud Protection. Earlier ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...