Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

In software engineering, professionals often use agile software development and continuous integration methodologies in order to improve efficiency. That being said, the product team also needs to pay ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

Improving quality for customers leads to increased customer satisfaction, loyalty and repeat purchases. Tools commonly used in quality management initiatives enable you to perform root-cause analysis ...

As organizations accelerate innovation, many are learning that fast delivery without software quality is a recipe for risk. According to our "2025 Quality Transformation Report," 40% of organizations ...