COVID-19 call centers and testing sites are closing across the United States as more Americans look to move on from the pandemic and with the emergency declaration set to end in May. In Rockland ...

In today’s world of customer service, the use of digital messaging channels is steadily rising, so it’s easy to overlook how central voice and telephony are for connecting brands to their customers.

The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar. The change in the work environment requires new behavior, ...