Merrell added, "For a support bot, this is unacceptable. Humans doing support usually have a script and a process. It's possible that the LLM can be refined in a way that mitigates these problems, but ...

Twitter, the platform formally known as X, has a bot problem. If you want to see just how bad it is, I’ll teach you the magic words that summon the machines. For the past year, Don Marti has been ...

Microsoft originally announced the Skype Bot Platform in March at the company's Build developer conference. As of July 8, Microsoft officials said 30,000 developers are building building bots for its ...

Meesho has taken a monumental step forward by introducing India’s first multilingual Gen AI-powered voice bot. This state-of-the-art innovation is set to redefine customer service, offering human-like ...

Born of a jokey airhorn feature first launched back in 2016, bots on Discord have since flourished into an integral part of the platform’s experience. More than three million bots have been created to ...

Airbnb has reportedly started quietly deploying an AI-powered customer service chatbot across the United States, aiming to streamline user support and reduce reliance on human agents. As of early May ...