Zendesk Sell remains an excellent option for SMBs that need an easy-to-use CRM, especially those seeking robust help desk integrations and user-friendly tools. You might know the Zendesk name from its ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more Zendesk’s customer experience platform is ...

Every time Julie publishes a story, you’ll get an alert straight to your inbox! Enter your email By clicking “Sign up”, you agree to receive emails from ...

Last year was a tough one for Zendesk, with several months of uncertainty. But the company appears to have emerged from that instability, none the worse for wear, with a new private equity owner and a ...

The updates will allow AI agents to go deeper in their interactions with people, including through video. Customer service automation company Zendesk has announced several new AI-powered updates, all ...

In the Customer Experience (CX) sphere, many companies expect that using AI-powered agents to answer customer service calls will allow them to reduce the number of people they have to employ in their ...

Sheryl Sandberg would be proud of enterprise startup Zendesk. Earlier this week, the company announced three new board members, all of them women. It's seven-member board is now 4-3, men to women with ...