Customers say they want them, vendors are scrambling to provide them, and opinions vary as to how to set them up correctly. They are XML databases, a way to store, search, and retrieve all that ...

One of the basic operational requirements for a call center is the integration of multiple back-office systems and applications. For example, agents need access to a customer relationship management ...

Newtrade Technologies has now developed and implemented XML interfaces that conform to the OpenTravel Alliance (OTA) specifications. As an active OTA member, Newtrade contributed to the refinement of ...

Web services management is coming of age. Until recently, the enterprise was primarily concerned about Web services development and deployment scenarios. Now, networking and systems management vendors ...