How do you think a voicebot should respond to an insult, a slur or a misogynistic comment from a customer? A few months ago, I posted a Linkedin survey that asked this question: "How do you think a ...
Very seldom do voicebot designers put in the effort to take advantage of even the lowest hanging fruit at their disposal to deliver user delight. For a medium that is as unsparing and spartan in its ...
Kevin Wu is the CEO of Leaping AI. Leaping AI automates complex call centers with self-improving voice AI agents. Generative AI (GenAI) is omnipresent in the current news cycle. Contact centers are ...
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