When Education Department officials adopted voice-over-IP technology two years ago, they wanted technology that could smoothly handle customers' calls to the Federal Student Aid office. Now, they view ...

Editor's note: This is the last of a three-part series on networking. The first part, which appeared in the June 13 issue of Federal Computer Week, focused on efforts to consolidate networks. The ...

Another notable voice-over-IP product trend is the growing number of complete voice-over-IP systems now offered. These products incorporate one or more voice-over-IP gateway models, along with a voice ...

With the roof caving in from a torrent of rain and then a gush of more water bursting from a water main and the fire sprinklers, George Malgoza raced to his company’s wiring closet and grabbed the ...

Enid Police Department is using a new phone system allowing callers to directly reach divisions within the department through a menu or using a dial-by-name directory. “We’ve made it very ...

Novatel Wireless is releasing a new set of products called “Ovation” that act as Voice-over-IP systems for home and small offices—but don’t use broadband connections. Instead, they route traffic onto ...