Etisalat and Dubai World Central’s joint venture company Smartworld has been awarded ISO/IEC 20000-1:2011 certification for Information Technology Service Management. The service management standard ...

The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). ITIL certification is near the top of almost every ...

IT service management, or ITSM, certifications have become standard across the technology sector. These certifications can show competency and knowledge related to designing, planning, operating and ...

ServiceNow offers technical management support to large IT operations, with a focus on the help desk and ITSM. Its three certification paths will help validate your skills with this rising IT platform ...

LONDON, August 9, 2010 /PRNewswire/ — NTT Europe (http://www.eu.ntt.com/), an ICT solutions partner and subsidiary of NTT Communications (http://www.ntt.com ...

AUSTIN, Texas--(BUSINESS WIRE)--ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven ...

The Central Bank of Kenya (CBK) has joined the ranks of globally benchmarked institutions after attaining the ISO/IEC 20000-1:2018 Certification for Information Technology Service Management (ITSM).

Skilled project management professionals are proving to be a tangible asset to organizations, and employers are acknowledging their contribution directly to the bottom line. The Project Management ...

Goodwin College of Professional Studies is proud to announce our partnership with Project Management Institute (PMI) Delaware Valley Chapter to offer live, virtual, instructor-led courses to assist ...