Forbes contributors publish independent expert analyses and insights. I write about innovation, the future of work and remote work. In 2019, a McKinsey report found that only 55% of organizations ...

What’s the next big thing in enterprise automation? If you ask the tech giants, it’s agents — driven by generative AI. There’s no universally accepted definition of agent, but these days the term is ...

For many decades, paper dominated the life insurance industry. From client applications to policy proposals, physical forms—whether neatly typed in a pdf fillable form or hastily handwritten—were the ...