Have you ever noticed how online accounts are incredibly easy to sign up for, but can be hair-pullingly difficult to close? Sometimes the Close Account option is right where you’d think it would be, ...

Since October of last year, Microsoft has been sending customers of Windows 7 and Windows 8.1 desktop pop-ups, asking them to update to Windows 10 for free. About a month ago, users who had resisted ...

A large-scale academic study that analyzed more than 53,000 product pages on more than 11,000 online stores found widespread use of user interface "dark patterns"-- practices meant to mislead ...

Dark patterns are design elements that deliberately obscure, mislead, coerce and/or deceive website visitors into making unintended and possibly harmful choices. Dark patterns can be found in many ...