Outsourcing customer support can be a strategic move for businesses seeking to enhance their service quality while managing costs. Removing the overhead for training and employing staff for customer ...
Growing advancement in technology over past few decades has undoubtedly proved to be boon for all of us. It goes without saying that it has definitely made our day to day work very simply. Gone are ...
Inforonics – As companies grow, dealing with that growth can be quite an ordeal to manage. An increasing volume of orders can be a strain on staff. For technology companies, this problem is twofold: ...
The Santa Monica startup tripled its workforce to more than 5,000 in 2015. With a workforce of 5,000-plus and growing, TaskUs has closed another $14 million in senior debt financing from Bridge Bank, ...
Whether it is in newspaper articles, online forums, blog feedback or just conversation, there seems to be this widespread belief that Vonage outsources the brunt of its Tier 1 (initial call) customer ...
Just because you're a tech company steeped in a proud history of innovation doesn't mean you have to treat technical support as a do-it-yourself venture. Gone are the days when tech support meant ...
Technical support outsourcing has become a strategic move for many companies looking to reduce costs and improve service quality. Among the various destinations for outsourcing, the Philippines has ...
The Philippines has long been a hub for outsourced contact centres, gaining international recognition for its ability to deliver world-class customer service. With a highly skilled, English-speaking ...
One of the most popular movements afoot in outsourcing is for technology vendors to outsource their first-level support, often to firms that are offshore (India is one of the most popular destinations ...
There are several important moments in each company's life. There is obviously the day of establishment, a day when 100 professionals join the team and the day when the flow of tickets becomes so big ...
There are games on Steam in unplayable states that have been abandoned by their developers. There are major companies whose customer support turns off at 5PM. There are indie games with poor ...
Teradata has outsourced technical support for its on-prem data warehouses to IBM, according to a report in The Register today. Teradata neither confirmed nor denied the report, but told Datanami that ...
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