Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

The DNA for modern enterprises is encoded in their digital operating model, the architecture that bridges enterprise strategy and business operations through technology. Getting this model right could ...

To design an effective software engineering organization that delivers business value, software engineering leaders should begin by understanding the IT operating model (ITOM) targeted by their CIO.