Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...
Telefónica, the parent organisation behind the O2 mobile network, will implement Nokia Software’s Service Operation Center (SOC) platform in its UK business over the next 18 months as it transitions ...
An O2 customer accidentally racked up over £3,000 in roaming fees, after receiving texts which said her calls and data would be taken out of her UK allowance – here's what you need to know to make ...
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