NICE leads in cloud and AI for customer experience, but AI ROI is unproven and risks remain. Read here for a detailed ...

What is the difference between being nice and being kind? At first glance, it is hard to tell. We seem to use “nice” and “kind” interchangeably when describing people. A “nice person” holds the door ...

NiCE Ltd., a publicly traded provider of contact center software, today announced plans to acquire rival Cognigy GmbH for $955 million. Shares of NiCE rose more than 4% on the news. The jump may have ...

Chrissie McClatchie left Sydney more than a decade ago to sell wine in Nice. Today, she still calls the area home and contributes to multiple publications about the French Riviera. She lends her ...

We’re taught from a young age to “play nice” if we don’t want to find ourselves in trouble. Being “nice” is a huge part of our upbringing and vocabulary. As we grow older, these early messages can ...

Recently, I sat in a dark bar with a long-term, usually long-distance friend, catching up on one another's lives. As we sipped craft beers, she told me about her new office job, her new apartment, and ...

Why is it that rates of abuse against women are so high? The main reason is that we still allow men to abuse women and get away with it. We’ve come a long way since the time when men believed that ...

Whilst it’s varied over time, NICE has been getting faster at publishing final Single Technology Appraisal (STA) guidance (see figure 1). The most recent public data available from the Department of ...