BOZEMAN, Mont.--(BUSINESS WIRE)--Quiq, the trailblazing conversational customer experience (CCX) platform, is proud to announce that LOOP insurance is live with a customer-facing AI Assistant, built ...

A new framework restructures enterprise workflows into LLM-friendly knowledge representations to improve customer support automation. By ...

Orchestrator LLM addresses the problem of broken customer conversations through accurate query identification, retention of conversation history, and seamless context switching across channels, ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Level AI today announced that it has been named a Gartner Cool Vendor for its exceptional contributions to the field of artificial intelligence and its ...

Exceptional customer service can make or break a brand, and in today's fast-paced world, large language models (LLMs) are dramatically transforming how businesses approach customer support.

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Large language model–driven artificial intelligence (AI) chatbots burst ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...