Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Job interviews are nerve-wracking for any job seeker. Even if you spend hours preparing, you can never be certain you won’t be caught off-guard with a tough interview question — and it can be hard to ...

The way to hit a home run when describing yourself in an interview is to figure out which skills are most important in the ...