Grand View Research valued the worldwide contact center interaction analytics market at $1.9 billion last year and expects it to reach $5.8 billion by 2030, growing at a compound annual rate of 20.5 ...

Embedded in every conversation or interaction with a customer are valuable insights that CX and business leaders should cultivate to improve everything from product innovation to operational ...

DUBAI, United Arab Emirates--(BUSINESS WIRE)--Calabrio, a longstanding leader in Workforce Management (WFM) solutions in the Middle East, marks a significant milestone in its commitment to the region ...

Interaction analytics can support this effort to a considerable degree. One benefit is to parse customer calls and written communications for prohibited language (profanity and other objectionable ...

DENVER, Nov. 20, 2024 /PRNewswire/ -- Startek ® a digital-first global customer experience (CX) solutions provider, today announced that its cutting-edge Startek ® Interaction Analytics platform has ...

Businesses are swiftly grasping the value of data-driven insights in improving customer interactions and streamlining processes to help them personalize services, improve first-call resolution rates, ...

In the past, marketing data and the marketing tech stack were a key focus of marketing professionals, including CMOs. Today, it’s imperative to think differently about what kinds of data matter to ...

Visual analytics and user interaction collectively represent an interdisciplinary field that integrates advanced data visualisation techniques with interactive computational tools. This integration ...