It’s safe to say that digital health tools, including electronic health records (EHRs), haven’t always sparked excitement and joy among clinicans and providers. There are no excuses for poor usability ...

Innovation in local government is often thought of in terms of efficiency or cost savings. But this focus leaves out an equally important one -- a focus on how residents experience government programs ...

Human-centered design is believed to have been born out of the Stanford University design program in 1958—when Professor John E. Arnold suggested that engineering design should be human-centered and ...