You were working. Things were just fine. A landscaper puts a shovel through your buried internet cabling or tree limbs drop and kill a neighborhood’s internet. Or the inexplicable happens, and the ...

One of the most common questions I get via email are from people who have slow internet connections and need to work at home.

Cierra was an associate writer for CNET's broadband team, covering all things home internet. She is a graduate of the University of North Carolina at Wilmington with a master's degree. Cierra is ...