Atlanta-based Emory Healthcare has rerouted 30% of its MyChart messages at dedicated staff at four clinics to get a handle on the influx of patient portal exchanges. The health system has been using a ...

Instead of turning to registered nurses to sort the glut of MyChart messages from patients, Penn Family Care, a practice in Philadelphia with more than 60 clinicians, handed the task to certified ...

Every day, patients send hundreds of thousands of messages to their doctors through MyChart, a communications platform that is nearly ubiquitous in U.S. hospitals. They describe their pain and divulge ...

Use of MyChart messaging portal will come with a fee for some messages in the MultiCare network. Getty Images A Tacoma-based health care network is now charging patients for certain types of online ...

Major primary care provider Central Ohio Primary Care is now charging fees for certain messages sent via patient portals like MyChart. These fees, often applied to messages requiring medical expertise ...