Who's running your help desk? Outsourcing can solve several IT problems -- reducing costs and providing a quick route to mobility management. But beware: Outside contractors don't always deliver the ...

ALBANY — Less than a year after it started, the state Office for Information Technology Services is backing away from the outsourcing of its help desk, and will be once again have state workers assume ...

A Google search for the phrase “help desk outsourcing” produces more than a million hits in a fraction of a second. While that punctuates how help-desk outsourcing has grown, help-desk service ...

BTON Financial has hired Charles Phan as chief technology officer (CTO) and Caroline Holmes as head of business development to meet the demand for its outsourced dealing desk. Phan and Holmes will ...