Emotional labor refers to controlling one’s emotions to carry out the demands of one’s job. For example, a nurse may have to soothe a sick patient while being berated with demands. A waiter may have ...

I used to have a boss who, shortly after he joined the company, informed me that my job was to be his therapist. He didn’t say it in a jokey, “Whoops, I overshared today” way. He said it often, always ...

The invisible work of emotional labor and self-regulation is critical for success in today’s collaborative and customer-driven landscape. Yet, it is also one of the hardest parts of any job. It’s time ...

It’s almost Labor Day—a holiday that the U.S. Department of Labor describes as “an annual celebration of the social and economic achievements of American workers.” Regardless of whether you take that ...

Since my last relationship ended years ago, I’ve been the designated "single friend" in my circle. The person without a partner or family to tie them down or give them a valid excuse to turn down ...