Have you ever experienced that feeling when you encounter a new piece of information that completely shifts your understanding of the world around you? Whether it’s a great book, an enlightening movie ...

The worst possible customer service training is one that neglects to explain the “why” behind great customer service. The second-worst customer service training is one that neglects to show the “how.” ...

Cumbria Tourism is encouraging visitor economy businesses across the county to strengthen their customer service standards by ...

Free customer service training is being offered to businesses in South Cumberland. The full-day programme, Welcome Host Gold, is designed to support staff in delivering high-quality service within the ...