Over the past five years, many CIOs have put significant effort into deploying customer relationship management (CRM) systems. These systems provide a single view of the customer for the sales ...

The quick-service restaurant industry is at a critical inflection point and is undergoing a significant transformation. As ...

The ability to communicate, sell, realize and expand the value your offering delivers to prospects and clients has become the basis of differentiation and competitive advantage in B2B. Why? Selling ...

As state and local governments rely more on information technology to deliver better services and improve efficiency, they have turned increasingly to systems integrators to design and deploy their ...

Customer relationship management (CRM) is a technology-driven approach to managing a company's interactions with its potential customers. A CRM system generally helps businesses organize customer data ...

In today’s increasingly complex and digitally driven supply chain, where competitive advantage can quickly evaporate and on-time practically means yesterday, smart integration is essential to stay ...

In my previous article on two-system integration, I discussed the four steps for effective integration. Just to recap, those steps are: Step 1: Define the use case; Step 2: Seek solutions for the use ...