The Ingram Micro CEO talks about how the distributor’s intelligent digital assistant is helping it connect with partners, ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--More than 60% of customer experience leaders expect that AI will give them a competitive advantage, indicating that AI is poised to make a significant impact on ...

Telecommunications giant Verizon (NYSE:VZ) missed Wall Street’s revenue expectations in Q3 CY2025 as sales only rose 1.5% ...

As a nationwide leader in fleet maintenance, Amerit Fleet Solutions is trusted by top fleets and recognized for its extensive expertise. With over 2,000 technicians at 1,400+ locations, Amerit ...

The Aspen City Council met on Monday to discuss ways to enhance city services and processes amid the overall goal of improving relationships with customers. One of the council’s six goals for the next ...

When we talk about customer experience (CX), the spotlight often falls on front-end interactions: the smiling voice on the phone, the helpful chatbot, the timely follow-up email. But what many don’t ...

At Health Care Logistics (HCL), thinking differently is more than a mindset — it’s the foundation for the company’s success. Since its beginning, HCL has embraced innovation, adaptability and an ...

In the dynamic digital labyrinth of online retail, customer experience isn’t just a buzzword, and it’s the beating heart of a successful enterprise. Here’s a stat that’s sure to make you sit up and ...

HEIDENHAIN is a world-leading provider of encoders, machine controls, touch probes, digital readouts and metrology solutions—empowering engineer...READ MORE Grady Cope believes that digitalization ...

MARKHAM, Ontario--(BUSINESS WIRE)--The electric vehicle (EV) industry is at a crossroads as government incentives fade and consumer priorities shift. Automaker VinFast is proactively adapting to a new ...

HSBC has named former NatWest executive David Lindberg as CEO of its UK ring-fenced bank, part of a sweeping restructuring ...