How an engineer handles a complaint could be the beginning of a long and profitable relationship. Parker Fluid Control Div. New Britain, Conn. Engineers are often brought into the client-customer ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Nearly every company receives a complaint from a customer at one point or another. Handling a customer properly is critical to the success of a company. An organization that handles complaints in the ...

The ability to effectively handle customer complaints and problems is vital for your customer service associates. Though providing outstanding service throughout the selling process is beneficial, ...

Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

Figure 1. Medical device companies exhibit varying responses to ideal complaint closure time. Strong management support can ensure that closure time is as efficient as possible. However, complaint ...

Customer complaints are an inevitable part of running a business. Sometimes, despite our best efforts, customers may have a bad experience or encounter unfortunate situations that lead them to ...

Using AI “won't eliminate people’s jobs,” Heather Hajek, director of analytics and compliance management system support at Synovus Financial, said on a panel at the Consumer Bankers Association annual ...

As the rules currently stand, filing a consumer complaint with the FCC sees them assess and handle that complaint on your behalf. If it's a valid complaint, an FCC consumer representative may contact ...