Current research: He is working on a book about supply chain finance. While there are already textbooks on the topic, this will be the first handbook written for professionals and executives. “It will ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

I’m sure you’ve heard the saying: “Knowledge is power.” In a work setting, having information can be a very powerful thing. Unfortunately, some people like to keep this power for themselves and use it ...

What if you could transform vast amounts of unstructured text into a living, breathing map of knowledge—one that not only organizes information but reveals hidden connections you never knew existed?

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

The COVID crisis throws into relief what happens when grief has—quite literally—nowhere to go. The evidence suggests that most people summon strengths that surpass their own expectations. sharing ...