Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. We are at a tipping point right now in customer experience. The ...

Accor has launched its ALL Accor app within ChatGPT, enabling travelers to search the group’s global hotel portfolio using natural language, see pricing and loyalty member rates, and then complete ...

Imagine walking into your home after a long day, and before you can even think about what you need, your assistant greets you with a warm, “Welcome back! Shall I dim the lights and play your favorite ...

Digital product building has entered a new phase. For years, many teams treated artificial intelligence as a layer added on top of an existing experience. A chatbot answered questions. A model powered ...

Voiceprint-based attention locking, enabling seamless human-AI agent conversations in noisy environments with lots of speaking in the background Real-time vision-based intelligence, interpreting ...

Agentic AI company Hyro closed a $45 million funding round led by Healthier Capital on Tuesday, bringing its fundraising total to $95 million. The New York City-based startup aims to fill healthcare’s ...

From the moment that it became socially acceptable (and technically possible) to send marketing text messages, brands have eagerly jumped on the bandwagon; consumers are now accustomed to receiving ...

Familiarity with basic networking concepts, configurations, and Python is helpful, but no prior AI or advanced programming ...

This collaboration emerged through the COST OPINION network. We extend special thanks to network members for helping out with work on this article: Ljubiša Bojić, Anela Mulahmetović Ibrišimović, and ...