Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

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The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. However, the term ...

In the fast-paced digital age, effective communication has become the cornerstone of business success. CTI software is at the forefront of revolutionizing how companies manage their communications, ...

One nice thing about communications protocols is that there are so many. No matter what you want to do, you can find a protocol that will allow it. Of course, as new communications technologies are ...

The rapid growth of Voice over IP (VoIP) is pushing IP phone suppliers to add new capabilities and features while continually improving the quality of voice service. To meet these demands, IP phone ...