Coaching for superior customer service is about improving effectiveness and meeting customer service goals. However, holding customer service supervisors or team leads responsible for coaching but not ...

Organisations are spending money on the wrong type of training. So claims Zita Richardson, partner in the Liverpool-based soft skills consultancy Motivateme. “Good customer service is central to the ...

NEW YORK, NY--(Marketwired - May 11, 2016) - Best Seller TV, one of the top online business shows on C-Suite TV, has announced their upcoming episodes for April and May. Best Seller TV will feature in ...

I’m on the phone with a startup executive roleplaying as a frustrated customer, and a note along with a speedometer icon appears on my computer screen: Speaking slowly — You are speaking slower than ...

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Is providing excellent customer service important in today’s competitive marketplace? Winning more work seems to be everyone’s top priority today. Most construction business owners and managers use ...

If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

The way you approach data can make all the difference in how it impacts your business. A one-dimensional review of your team’s results boils down to little more than a retrospective rundown of their ...

Opinions expressed by Entrepreneur contributors are their own. If you met me in person, you’d know right away that I love to talk. That’s probably how I drew the interest of my current employer, ...