NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Leader in The Forrester ...

In a 2017 survey, 81% of respondents reported that actively working to improve customer experiences was a major differentiator for their business. Of that 81%, 84% said they saw an increase in revenue ...

The best way to retain customers is through proactive relationship management and outstanding customer service. A key element in that strategy is an integrated approach to customer contact—implemented ...

Like most retailers we want every customer to be happy with our product and service. As an intentionally people-focused ecommerce company, we make it our goal to go above and beyond their expectations ...

To orient a company with the client experience means putting clients at the center of everything. “That goes beyond your sales team,” says Michael J. Toth, Executive Vice President and Chief ...

Over the past several years there has been gradual growth and – since 2009 – explosive development in the use of social networking on the Internet. While the purely-social use of networking tools such ...

With heightened consumer demand for automated self-service technologies, companies are answering the call and investing in do-it-yourself services. The potential for these DIY applications is growing, ...

Opinions expressed by Entrepreneur contributors are their own. You started a company. You built a product. You shipped it to customers. Now the fun really begins! You’ll need to deal with complaints.

Shared Services sustainable success hinges on satisfied clients. But this involves more than putting your staff through client service training and asking them to “play nice”. The solution is to ...

Some things can only be taught through example — and that’s where Jack Elliott steps in. The president and CEO of Cohen & Grigsby PC does train new employees as they come into the law firm, using ...