Elevating the citizen experience is a key goal for state and local agencies as they face pressure to modernize digital services for constituents and improve working conditions for employees. Often, ...

Citizen engagement is being reshaped by a powerful mix of forces: rapid advances in AI, ambitious modernization goals, and growing pressure to consolidate technology, reduce risk, and deliver services ...

Government agencies strive to match the online user experience of the private sector, yet citizens often face fragmented digital interactions across multiple state websites. In a new FedScoop ...

How do federal agencies — from Homeland Security to the Social Security Administration — rank on customer experience? Find out what more than 4,000 people think about the federal customer ...