This is the last of a three-part series examining how companies are transforming their customer experience strategies through the use of technology. The first article in the series is about the use of ...

This time, it’s the sobering sense of disappointment that set in after a team building an AI chatbot for Alaska’s court ...

5 Chatbot Call Center Examples +3 Times You Need a Human Your email has been sent A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See ...

Google is expanding the shopping features in its AI chatbot by teaming up with Walmart, Shopify, Wayfair and other big ...

Businesses and individuals are continually looking for novel methods to improve customer service, optimize operations and provide individualized experiences in today’s digital world. Chatbots, a ...

For more than a year, Alaska’s court system has been designing a pioneering generative AI chatbot termed the Alaska Virtual ...

From multimodal copilots to autonomous agents, some companies are banking on AI to transform every layer of the customer experience. AI-powered customer interactions are rapidly evolving, with ...

OpenAI dropped GPT-4o on Monday after several weeks of rumors about the AI startup's next big reveal. The company showed off several examples of what this updated version of GPT is capable of. OpenAI ...

CHARLOTTE, N.C., Aug. 20, 2025 /PRNewswire/ -- Erica, the most widely adopted AI-driven virtual financial assistant, is a central gateway to serving clients – assisting nearly 50 million users since ...

Chatbot assistants for all San Jose city employees? Indeed, the high-tech trend may soon be coming to City Hall as San Jose leaders want to expand AI use to boost productivity throughout the workforce ...

Pitches for AI assistants that can help you send emails or craft pitch decks may be feeling stale, but what about one designed to help new immigrants navigate the U.S.? How about a digital helper that ...