Turning the gray space into a strategic asset, with insights from Mitsubishi Electric Automation’s subject matter expert, Pete Byrnes ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

One of the nation's largest LTL companies, Estes Express Lines, is using fleet optimization platform provider Optym to improve real-time decision-making and further contribute to its broader digital ...

In today’s interconnected, data-driven, everything-as-a-service world, location technology is the pacemaker that keeps things ticking. I’ve spent most of the last 15 years immersing myself in that ...

This article is part of a VB Lab Insights series paid for by Capital One. For cloud-based companies, the ability to leverage nearly unlimited amounts of data can unlock possibilities that lead to more ...

This article is part of a VB special issue. Read the full series here: Data centers in 2023: How to do more with less. As the demand for data processing and storage continues to surge, data centers ...