The Bowling Green Police Department is sharing an update regarding its non-emergency line. On a recent episode of the city’s ...

PARKERSBURG –­ A new automated calling system is being implemented by the Wood County Circuit Clerk’s Office to notify those summoned for jury duty. The new system is expected to be in operation ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Automated phone call programs can be an effective way for health systems to ensure that older adults are getting important information about care plans or to notify them of follow-up appointments post ...