Amazon is refunding customers up to $51 after settling with the FTC over allegations it deceptively enrolled customers for ...

Have you heard about the secret Amazon return blacklist? They're quietly banning people who return "too much" — but just how ...

HOUSTON — A class-action lawsuit filed in federal court accuses Amazon of breaching its own refund policies, and KHOU 11 viewers say they’re experiencing the same thing. Since our original report on ...

Kiki (@just_ask_kiki), who previously sold phone cases through the site, said she empathizes with customers’ frustrations. Still, she said she understood Amazon’s latest policies because she, too, was ...

We’ve all had a “what I ordered vs. what I got” moment when shopping online and had to initiate the dreaded return process. Fortunately, this new trend in online shopping returns is making the process ...

Every time a box goes back across the counter with an Amazon return label, it drops into a sprawling, largely invisible ...

A class-action lawsuit has accused Amazon of reversing or failing to issue refunds for certain returns, but what does that mean for customers? The complaint was filed in federal court accusing the ...

Some of America’s top retailers are busy with a new strategy when it comes to the return of products. Walmart and Amazon, two of the retail giants, are among the two that are changing the process of ...