The Daniel Group, a leader in B2B customer experience, introduces the CX Institute, offering training and coaching to enhance CX programs. Leveraging insights from one million surveys, the initiative ...

How do you teach empathy? That’s a question many people – including contact center managers and supervisors – would like to know the answer to. We know that good customer experiences (CX) happen when ...

ST. PETERSBURG, Fla.--(BUSINESS WIRE)--iQor, a managed services provider of customer engagement and technology-enabled BPO solutions today, announced that it ranked number one, two, and three in ...

As a communications executive in 2024, finding the right balance of advanced technology and skilled talent for your desired brand experience is a top priority. Upholding a customer-centric approach, ...